Statuses in your document list
Ontvangen (Received): the file has arrived safely and is ready for processing.
In behandeling (In progress): Van Passe or your accountant is reviewing the document. You do not need to take action at this stage.
Vraag open (Question open): additional information is needed from you. The document list also shows the action Antwoord nodig (Answer needed).
Verwerkt (Processed): the document has been linked to the accounts and appears with the processed documents.
Niet geaccepteerd (Not accepted): the document could not be used. The reason is shown with the document.
When do you need to take action?
For Vraag open, open the document and choose Antwoorden. Provide only the information requested by your accountant.
For Niet geaccepteerd, read the reason first. Submit a better or correct file only when requested.
You normally do not need to take action for Ontvangen, In behandeling or Verwerkt.