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What if your bank connection is not visible yet?

Checks to perform after giving consent when the account has not appeared.

Written by Ersin Cokluk

Wait for bank confirmation

After the secure steps at your bank, a separate confirmation is sent to Van Passe. It may arrive after you return to Mijn Van Passe. Refresh the overview after a few minutes.

Check the following

  • Did you fully complete the process at the bank?

  • Does the screen say confirmation is still missing? Wait a little longer.

  • Was consent cancelled or did it expire? Start the connection again.

  • Is the bank reporting an outage? Try again later.

Still not visible

Contact support and mention the bank, time of connection and administration. Never share your bank password, PIN or full security codes.

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