Add the address first
Do you use a business or personal contact address in addition to your sign-in email? Add it to your personal details and complete verification. This allows Van Passe to link the address safely to the same account.
Emailing from an unknown address
Your message will reach support, but it cannot always be linked automatically to your administration. We may ask for an additional check, such as your company name and known email address. This prevents information from being linked to the wrong administration.
Multiple phone numbers
Additional phone numbers may also belong to your personal details. Prefer a verified number. A number is never linked to an account based on a name alone.
Important
Do not email a citizen service number, password, security code or full bank details. Use Mijn Van Passe for documents and sensitive information.