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Correcting a processed document

What to do when a booked document turns out to be incorrect or duplicated.

Written by Ersin Cokluk

Why can it not simply be deleted?

A processed document is part of the accounts and may already be linked to a booking or return. Removing it without a correction trail would make the records incomplete.

Request a correction

  1. Open the relevant document.

  2. Check which information is incorrect.

  3. Use the correction action if available, or ask a question on the document.

  4. Briefly describe what needs to change and why.

  5. Your accountant reviews the correction and processes the correct booking.

Submitted twice

For a duplicate, also state which copy should remain. Do not submit the same file again while the correction is being reviewed.

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