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Following the status of a service request

See the current stage and who needs to take the next action.

Written by Ersin Cokluk

Open your requests

Go to Service and open Requests. The overview shows active and completed requests. Open one to view the full timeline.

Read the stage

  • Under review: Van Passe is reviewing your request or reply.

  • Waiting for your answer: you need to add information.

  • Proposal: a proposal is ready for review.

  • In progress: the work is being delivered.

  • Completed: the result has been delivered and the request is closed.

Notifications

You receive a notification when an action is ready for you. Reply within the request so the progress and agreements stay complete.

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